Refund Policy

Prior to placing your order, please be advised that we are unable to accept returns on any opened items. This is due to handling restrictions as well as safety concerns imposed that are out of our control. We apologize upfront. We will, however, consider an exchange or discount if you have a damaged item.

To start an exchange, you can contact us at truebiohealing@gmail.com. You must contact us within 20 days from your date of purchase. We will then review your unique situation and respond accordingly. While we cannot accept refunds, we are open to a discount or gift card.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email us furst so we can understand the situation.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.